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Frequently Asked Questions

Registration Information

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What if I don’t have a Social Security Number?

If you don’t have a Social Security Number, you can still take our online TABC certification course. The TABC accepts the following Personal Identification Numbers:

  • Individual Taxpayer Identification Number (ITIN)
  • Alien Registration Number (“A” Number)
  • IV case number from a machine-readable Immigrant Visa (MRIV)

Why do you need my Social Security Number and Date of Birth?

Because the TABC requires it. Your Social Security Number and Date of Birth are used for reporting your certification to the TABC and will never be shared with anyone else.

If you don’t have a Social Security Number, you can still take our online TABC certification course. The TABC also accepts the following Personal Identification Numbers:

  • Individual Taxpayer Identification Number (ITIN)
  • Alien Registration Number (“A” Number)
  • IV case number from a machine-readable immigrant visa (MRIV)

Do I have to be a certain age to get TABC certified?

Nope. Although you must be a certain age to sell or serve alcohol, you can take our course and get TABC certified at any age.

Payment Information

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What forms of payment do you accept?

We accept all major credit cards: Visa, MasterCard, American Express, and Discover.

We do not accept PayPal or ACH transactions.

The website said my card declined, but my account was still charged.

Anytime your credit/debit card declines, your bank account will still show a pending charge because your card issuer places a temporary hold on those funds. This is completely out of our control. Your card issuer will typically release the funds within a few business days.

I was charged twice. How do I get a refund?

If you think you’ve been double-charged, email us at support@tabconthefly.com and include the following details:

  • Type of card (Visa, MasterCard, Discover, American Express)
  • Last 4 digits of the card number
  • Full name on the card

Can I use another person’s credit card to pay for the online TABC certification course?

Sure, assuming you have their permission. Just make sure the billing information is entered correctly, otherwise the transaction will be declined. Please provide the cardholder with a copy of the receipt so they know how the charge(s) will appear on their bank account. If the cardholder disputes the charge for any reason, your TABC On The Fly account will be disabled until the dispute is resolved in our favor and we are reimbursed for any chargeback fees.

How much does your online TABC certification course cost?

Our online TABC certification course is only $10.99. No taxes, no fees. That’s been our price since our first day in business.

About Our TABC Certification Online Course

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Once I start the course, do I have to finish it right then?

No. You can log out of our TABC certification online course at any time, even while taking the Final Exam. Our website will save your course progress. When you log back in, you will continue exactly where you left off.

TABC On The Fly will periodically update course content to maintain compliance with TABC rules and legislative changes. When course content, quiz questions, or Final Exam questions are changed, your course progress may be intentionally reset. TABC On The Fly will notify you in advance so you have adequate time to successfully complete the course before your progress is reset.

Can I enroll in the online TABC certification course and pay now, but start it later?

Absolutely. There are no requirements for how quickly you must finish the course. Start the course and finish it whenever you want.

How is your online TABC certification course structured?

Our online TABC certification course adheres to all requirements of the Texas Alcoholic Beverage Commission (TABC). Our online course has 4 chapters, a short 5-question quiz after each chapter, and then a 25-question Final Exam.

  • Chapter 1 (25 min): Administrative Information
  • Chapter 2 (60 min): Preventing alcohol sales to minors
  • Chapter 3 (30 min): Preventing alcohol sales to intoxicated people
  • Chapter 4 (5 min): Types of permits, including private clubs
  • Final Exam (25 multiple choice questions)

Is there a test?

Indeed there is. At the end of each chapter you will take a quiz consisting of five (5) questions. Per TABC rules, you must answer at least 4 out of 5 questions correctly to continue to the next chapter. After the 4th chapter, you will take a standardized Final Exam consisting of 25 multiple-choice questions. Per TABC rules, you are allowed two (2) attempts to pass the Final Exam with a minimum score of 70 to be issued a TABC certificate. If you fail Final Exam A, our website will immediately direct you to Final Exam B. If you also fail Final Exam B, our website will immediately direct you to start the course over from the beginning.

Who uses your online TABC certification course?

Anyone who wants to. TABC On The Fly offers an official, state-approved TABC certification course for sellers and servers of alcoholic beverages in Texas, but anyone can sign up and take the course.

Can I pause your TABC certification online course and continue it later?

Absolutely! Our TABC certification online course allows you stop at any time and continue the course later exactly where you left off. Just make sure you log off between sessions.

How long will my TABC certification last?

All TABC certificates across the state of Texas are valid for 2 years, at which point they expire permanently. To remain TABC certified, you have to re-enroll in our online TABC certification course and receive a new TABC certificate.

How much does your online TABC certification course cost?

Our online TABC certification course is only $10.99. No taxes, no fees. That’s been our price since our first day in business.

How long is your TABC certification online course?

Our online TABC certification course is seriously fast.

Our course meets all TABC requirements regarding content and length, and is completely self-paced. There is no course timer prohibiting you from moving forward. You can go as fast or as slow as you want.

Is your TABC certification online course approved by the Texas Alcoholic Beverage Commission?

Yes, TABC On The Fly is an official internet-based school and our TABC certification online course has been approved by the Texas Alcoholic Beverage Commission (TABC). Our program number is 604-679.

Validation Questions

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Why does your TABC certification online course ask personal validation questions?

Because the Texas Alcoholic Beverage Commission (TABC) requires it. TABC rules require that our website ask a series of personal validation questions throughout our TABC certification online course. The intent of these questions is to ensure the person taking the course is the same person who enrolled. In other words, the purpose is to prohibit other people from taking the class for you. Per TABC rules, if you answer less than 70% of these questions correctly then you must be dropped from the course. In this scenario, our website will erase your course progress and require you to start the course over from the beginning.

To avoid this, just make sure you select the same answers you selected during enrollment and submit each answer within 60 seconds.

Final Exam

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Is there a test?

Indeed there is. At the end of each chapter you will take a quiz consisting of five (5) questions. Per TABC rules, you must answer at least 4 out of 5 questions correctly to continue to the next chapter. After the 4th chapter, you will take a standardized Final Exam consisting of 25 multiple-choice questions. Per TABC rules, you are allowed two (2) attempts to pass the Final Exam with a minimum score of 70 to be issued a TABC certificate. If you fail Final Exam A, our website will immediately direct you to Final Exam B. If you also fail Final Exam B, our website will immediately direct you to start the course over from the beginning.

How is the Final Exam structured?

Final Exams A and B are standardized and comprised of 25 multiple-choice questions that cover material from all four chapters of the TABC certification course. Per TABC rules, you must score a minimum of 70 to be issued a TABC certificate, which means you must answer at least 18 out of 25 questions correctly.

Per TABC rules, have two attempts to pass the Final Exam. If you fail both times, you must start the course over again from the beginning.

How many attempts am I allowed to pass the Final Exam?

Per TABC rules, you are allowed two attempts to pass the Final Exam. If you fail Final Exam A, you will immediately be given an opportunity to take Final Exam B. If you also fail Final Exam B, our website will direct you back to the beginning of the course. We do not require payment to start the course over.

I failed the Final Exam.

Per TABC rules, you have two (2) attempts to pass the Final Exam. If you fail both times, our website will direct you back to the beginning of the course.

Refunds

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What is TABC On The Fly’s refund policy?

Purchases made on the TABC On The Fly website are final, non-refundable and non-transferrable.

By proceeding with payment on the TABC On The Fly website, you accept full responsibility for the purchase and acknowledge that refund requests will not be honored for any reason.

If you experience technical issues on our website, we’re happy to help. Please email us at support@tabconthefly.com.

Certificate Information

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I can’t open my certificate.

After passing the Final Exam, you will be able to save/print your official TABC certificate in PDF format. If you have trouble opening the certificate, make sure you have Adobe Reader installed on your computer/device. You can quickly download it for free here.

I lost my certificate.

No worries. You can get another copy of your TABC certificate at any time by logging in to your account. After logging in, look at the “Your Certificates” section of your main page. You can get an electronic PDF copy of your certificate at any time for no charge.  You can also purchase a hardcopy by mail for only $5.

You can also print proof of your TABC certification on the TABC’s website by following these steps:

  • Go to the TABC’s website here.
  • Click “Certificate Inquiry”
  • Enter your Social Security Number and Date of Birth
  • Print the page

Please Note: Your TABC certification will not appear on the TABC’s website immediately after you pass our online course. It may take up to 14 days.

Will I get an official TABC certificate or card in the mail?

The TABC no longer mails certificates or cards like they did in the past, but you can purchase a hardcopy certificate by mail at any time through your TABC On The Fly account. After logging in, look at the “Your Certificates” section of your main page. You can get an electronic PDF copy of your certificate at any time for no charge. You can also purchase a hardcopy by mail for only $5.

The PDF certificate you get after passing our online course is your official TABC certificate. When you get your TABC certificate on our website, your job is done. It is then our responsibility to report your information to the TABC. We do this by uploading your information to the TABC’s online database on their website.

If you lose your certificate, just shoot us an email at support@tabconthefly.com and we’ll send you a PDF copy.

You can also print proof of your TABC certification on the TABC’s website by following these steps:

  • Go to the TABC’s website here.
  • Click “Certificate Inquiry”
  • Enter your Social Security Number and Date of Birth
  • Print the page

Please Note: Your TABC certification will not appear on the TABC’s website immediately after you pass our online course. It may take up to 14 days.

How can I check when my TABC certification expires?

You can check your TABC certificate’s expiration date on the TABC by following these steps:

  • Go to the TABC’s website here. 
  • Click “Certificate Inquiry”
  • Enter your Social Security Number and Date of Birth

Please note that your information may not appear on the TABC’s website immediately after you pass our course. Seller/server training schools like TABC On The Fly are required to submit trainee information to the TABC within 14 days of completing the course.

When will I receive my certificate?

You will receive your official TABC certificate immediately after passing the Final Exam. Your TABC certificate will be issued for free as a PDF document, and you can purchase a hardcopy by mail for only $5.

Please note: The TABC no longer mails certificates or cards like they did in the past. The certificate you receive on our website is your official TABC certificate.

How long will my TABC certification last?

All TABC certificates across the state of Texas are valid for 2 years, at which point they expire permanently. To remain TABC certified, you have to re-enroll in our online TABC certification course and receive a new TABC certificate.

TABC Database

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Can I use a printout from the TABC’s online database as proof of certification?

Yes you can. The TABC allows a screenshot or printout of their online database as proof of certification. Just follow these steps:

  • Go to the TABC’s website here.
  • Click “Certificate Inquiry”
  • Enter your Social Security Number and Date of Birth
  • Print the page

Please Note: Your TABC certification will not appear on the TABC’s website immediately after you pass our online course. It may take up to 14 days.

I passed the online TABC certification course but my certificate information doesn’t appear in the TABC’s online database.

Per TABC rules, schools like TABC On The Fly are allowed up to 14 days to upload TABC certifications to the online database. This allows us enough time to contact students and confirm personal information when necessary.

That said, we upload most of our TABC certifications the following day. If your certificate information does not appear on the TABC’s website within 14 days, there is likely a typo with your SSN and/or Date of Birth. This is very common and easy for us to fix, but please contact us.

How do I know my TABC certification has been reported to the TABC?

You can verify your TABC certification has been reported to the TABC by following these steps:

  • Go to the TABC’s website here.
  • Click “Certificate Inquiry”
  • Enter your Social Security Number and Date of Birth
  • Print the page

Please Note: Your TABC certification will not appear on the TABC’s website immediately after you pass our online course. It may take up to 14 days.

How can I check when my TABC certification expires?

You can check your TABC certificate’s expiration date on the TABC by following these steps:

  • Go to the TABC’s website here. 
  • Click “Certificate Inquiry”
  • Enter your Social Security Number and Date of Birth

Please note that your information may not appear on the TABC’s website immediately after you pass our course. Seller/server training schools like TABC On The Fly are required to submit trainee information to the TABC within 14 days of completing the course.

TABC Certification Renewal

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I have been TABC certified before. Can I renew my certificate?

No. TABC certificates are non-renewable. All TABC certificates across the state of Texas are valid for 2 years only. When your TABC certification expires, you must enroll in a TABC certification course and pass the Final Exam again to receive a new TABC certificate.

How can I check when my TABC certification expires?

You can check your TABC certificate’s expiration date on the TABC by following these steps:

  • Go to the TABC’s website here. 
  • Click “Certificate Inquiry”
  • Enter your Social Security Number and Date of Birth

Please note that your information may not appear on the TABC’s website immediately after you pass our course. Seller/server training schools like TABC On The Fly are required to submit trainee information to the TABC within 14 days of completing the course.

Website Security

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Do you have a Privacy Policy?

We do. You can check it out here.

How do I know TABC On The Fly protects my information?

TABC On The Fly is committed to privacy and security in regards to data collected on our site. Our site employs security technology called SSL, which is used for encrypting information transmitted via the Internet. This allows sensitive information, such as credit card and social security numbers, to be transmitted securely.

TABC On The Fly also utilizes daily and weekly malware scanning to protect against potential vulnerabilities. Protecting your personal information is a top priority.

Employer Accounts

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Does TABC On The Fly offer anything else for managers/owners?

Funny you ask! TABC On The Fly is the only TABC certification online provider that offers a free online roster system that allows employers to easily monitor when their employees’ TABC certifications expire. Sign up for a free Employer Account and start creating your roster immediately.

Once you enter your staff into our system, both you and the employee will receive an email alert 1 month before their TABC certification expires. The goal is to ensure all employees stay TABC certified and never have a lapse between certifications. Create an account today and leave the rest up to us!

With your free Employer Account, you can also purchase Pre-Paid Codes in any quantity you want. This allows you to pay for your employees to get TABC certified without having to create an account for them or reimburse them. Just give them a Pre-Paid Code and tell them to go to our website and enroll in the course. When they get to the payment page, they’ll select Pre-Paid Code as their payment method and enter the code. That will give them immediate access to the online course. It’s that easy.

Is TABC On The Fly available for on-site TABC certification classes?

Yes! TABC On The Fly is approved by the Texas Alcoholic Beverage Commission (TABC) to teach on-site TABC certification classes. Our classroom-based school program number is 624-704.

  • Are you opening a new location?
  • Do you need multiple employees TABC certified by a certain date?
  • Did you just hire multiple employees or normally hire in large groups?
  • Are you throwing a promotional or off-site event?

There’s a reason why major companies like Whole Foods, Trader Joe’s, Tom Thumb, Benihana, Spaghetti Warehouse, Mr. Gatti’s Pizza, Hilton, Westin, and Hyatt rely on TABC On The Fly for on-site TABC certification classes. Email us at sales@tabconthefly.com to schedule your on-site TABC certification class today.

I am a manager or owner and need to pay for my employees to get TABC certified online. Is that possible?

Absolutely! It’s easy with our Pre-Paid Code system. When you create a free Employer Account, you can immediately buy Pre-Paid Codes in a quantity you want. When it comes time for one of your employees to get TABC certified, just give them one of the codes. They’ll go to our website, enroll like normal, select “Pre-Paid Code” as their payment method, and enter the code. It’s that easy.

Texas Food Handler Certification

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Do you also offer the Texas Food Handler course online?

The online Texas Food Handler certification course can be taken online through our sister website Certified On The Fly. You’ll get the same fast, user-friendly, online certification course for only $9.99.

Certified On The Fly is licensed and accredited by the Texas Department of State Health Services (DSHS). TX DSHS License #153.

About TABC Certification

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How do I get TABC certified?

The Texas Alcoholic Beverage Commission (TABC) approves official TABC Trainers and Schools to administer the TABC certification course. There are two types of schools: Classroom-Based (on-site) schools and Internet-Based (online) schools. Lucky for you, TABC On The Fly has you covered both online and on-site. We are one of only a few TABC certification schools approved by TABC to teach the TABC certification class both online and on-site.

If you need to get TABC certified online, just click “Enroll Now” on our homepage.

If you are a manager or owner and would like to schedule an on-site TABC certification class for your staff, please email us at sales@tabconthefly.com.

Why should I get TABC certified? What’s in it for me?

  • Most employers who sell or serve alcohol in Texas require it;
  • Criminal charges can be filed against you if you break the law;
  • You can be sued if your actions result in personal injury or property damage;
  • Learn to make wise decisions and follow the law;
  • Because as boring as it may be, there’s a lot of good stuff in our course that will make you better at your job.

What is TABC certification?

“TABC certification” refers to the process of taking a seller/server training course approved by the Texas Alcoholic Beverage Commission. The course curriculum is structured by the TABC but administered by state-approved, private businesses like TABC On The Fly. Once you pass our course, you will receive an official TABC certificate that proves you have completed an approved TABC certification program.

What does “TABC” stand for?

TABC stands for the Texas Alcoholic Beverage Commission, the state agency that regulates the alcoholic beverage industry in Texas.

I have a DWI. Can I still take your online TABC certification course?

Yes you can. There are no criminal history restrictions in taking a TABC certification course.

Do I have to be a certain age to get TABC certified?

Nope. Although you must be a certain age to sell or serve alcohol, you can take our course and get TABC certified at any age.

How long will my TABC certification last?

All TABC certificates across the state of Texas are valid for 2 years, at which point they expire permanently. To remain TABC certified, you have to re-enroll in our online TABC certification course and receive a new TABC certificate.

Support/Technical Requirements

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Which web browser works best for your online TABC certification course?

Our online TABC certification course is compatible with all major web browsers like Google Chrome, Firefox, Internet Explorer, Opera, and Safari.

Is your course compatible with phones and tablets?

Yes, our TABC certification online course is compatible with mobile phones and tablets.

The Proceed/Next button won’t work.

If you have problems with the Proceed/Next button during our course, please contact Support at support@tabconthefly.com.

I don’t remember my password.

No worries, it happens. Just click the “Forgot Password” link near the login area on our website. Our system will send you an email with a link to reset your password.

I already registered and paid for the course, but the website says my email address or password is invalid.

This means the email address or password you’re trying to log in with is not correct. To confirm the email address on your account, email support@tabconthefly.com. To reset your password, just click the “Forgot Password?” link beneath the login area.

Will my computer work with this course?

Yes, unless you’re using some ancient computer in a public library. Otherwise you should be fine. But seriously, public computers usually do not have updated software. Just a heads up.

TABC Certification On-Site

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Is your on-site TABC certification course approved by the Texas Alcoholic Beverage Commission?

Yes, TABC On The Fly is also an official classroom-based school and our TABC certification on-site course has been approved by the Texas Alcoholic Beverage Commission. Our on-site program number is 624-704.

If you manage or own a restaurant, bar, hotel, liquor store, grocery store, or convenience store and would like to schedule an on-site TABC certification course at your location, please email us at sales@tabconthefly.com.